Shipping policy

Thank you for shopping at Orvixallc.shop. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy below for information about processing times, shipping methods, and delivery.

Shipping Destinations

We currently ship to addresses within the United States.

At this time, we do not offer international shipping.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully verified.
  • Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
  • Orders placed after business hours may be processed on the next business day.

If there is a delay with your order, we will notify you by email.

Estimated Delivery Time

After your order has been processed, estimated delivery is:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping (if available): 2–4 business days

Delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, holidays, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated and displayed during checkout.

From time to time, Orvixallc.shop may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number and carrier information.

Please allow up to 24 hours for tracking information to become active after shipment.

Delivery Issues

If your package is delayed, lost, or marked as delivered but not received, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and assist in resolving it.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If you notice an error in your shipping address, please contact us immediately.

Once an order has been shipped, we may be unable to modify the shipping address.

Additional shipping charges may apply if a package is returned due to an incorrect address.

Damaged Packages

If your package arrives damaged:

  • Contact us within 48 hours of delivery.
  • Include your order number.
  • Provide clear photos of:
    • The damaged product
    • The shipping box
    • The shipping label

We will review your claim and arrange a replacement or refund when appropriate.

Lost or Stolen Packages

After a package has been marked as delivered by the shipping carrier, Orvixallc.shop is not responsible for packages that are lost or stolen from the delivery location.

If you believe your package was lost in transit, please contact us so we can assist you with a carrier investigation.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled. Customers may request a return in accordance with our Return & Refund Policy after delivery.

Contact Us

If you have any questions about shipping or your order, please contact us:

Orvixa LLC
5222 N Manchester Ave
Kansas City, MO 64119
United States

Email: support@orvixallc.shop

Phone: +1 (816) 555-0188

Thank you for choosing Orvixallc.shop. We appreciate your trust and are committed to delivering your Home & Kitchen products with care and reliability.