Refund policy

At Orvixa LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase from Orvixallc.shop, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

The item must be unused, undamaged, and in its original condition.
The item must be returned in its original packaging with all accessories, manuals, and documentation.
Proof of purchase (order confirmation or receipt) is required.

Items that have been used, damaged by the customer, or returned without original packaging may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Clearance or final sale items
Personalized or custom-made products
Products damaged due to misuse or improper installation
Perishable goods (if applicable)

Return Process

To initiate a return, please contact our customer support team before sending your item back.

Email: support@orvixallc.shop

Please include:

Order number
Full name
Reason for return
Photos (if the item is damaged or defective)

Once your return request is approved, we will provide return instructions.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 48 hours of delivery.

Please provide clear photos of:

The product
The shipping box
The shipping label

We will arrange a replacement or full refund at no additional cost.

Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

Refunds are issued to your original payment method.
Processing typically takes 5–10 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

If your order has already shipped, it cannot be cancelled. You may return it after delivery according to this policy.

Return Shipping

If the return is due to our error (wrong, damaged, or defective item), Orvixa LLC will cover the return shipping costs.
For customer preference returns (such as ordering the wrong item or changing your mind), the customer is responsible for return shipping costs.